---
title: Aspen Grove Insights | Digital Borrower Engagement
description: In this Aspen Grove Solutions white paper the authors model the impact of Covid 19 on default servicing volumes over the next 18+ months
image: https://www.aspengrovesolutions.com/hs-fs/hubfs/535x500_02.jpg?width=534&quality=high
---

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# Digital borrower engagement

![Aspen Grove Insights | Digital Borrower Engagement](https://www.aspengrovesolutions.com/hs-fs/hubfs/535x500_02.jpg?width=534&quality=high "Aspen Grove Insights | Digital Borrower Engagement")

### A critical tool for the post-forbearance tidal wave

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Authors: Sean Ryan – CEO Aspen Grove  in Consultation with Kevin D. Karty PhD MIT

In this Aspen Grove  white paper, “Digital Borrower Engagement….A Critical Tool for the Post-Forbearance Tidal Wave,” the authors model the impact of Covid 19 on default servicing volumes over the next 18+ months and discuss how digital, user-friendly engagement with the borrower can help ameliorate the three major challenges Servicers will face – Cost Control, Volume of Loans, and Compliance & Risk. The paper considers how the crisis is a catalyst to digitize Life of Loan services, which will help build loyalty, not just through this crisis, but into the future, enabling a better outcome for all stakeholders.

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