Borrower engagement


Our custom borrower engagement module improves communication between servicers and borrowers. Build lasting customer relationships and create new value for borrowers and your business.

Homeowner360 - Aspen Grove - Borrower Engagement

Get in sync with your borrowers

Turn your existing homeowner relationships into new revenue opportunities. Homeowner360 makes it easy to engage borrowers and identify new opportunities for mortgage services that benefit your customers and your bottomline. Connect your borrower portal to your Aspen Grove workflows for smoother operations and an improved customer experience.

Increase value through Retention & Recapture

Invest in homeowner relationships even after the loan is disbursed. Through Homeowner360’s improved borrower engagement capabilities, your business can maintain communications and interactions to retain homeowners and create additional origination opportunities among your existing customer base.

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Retention & Recapture

Keep up with your Regulatory Demands

Audit tracking, compliance oversight and all other regulatory tasks can be managed and performed within the Aspen Grove platform. Homeowner360 makes it easy to maintain compliance across other customer engagement and servicing activities, reducing your risk of scrutiny and fines while streamlining audit response.

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Retention & Recapture

Optimize your engagement for Better Results

With borrower engagement enabled by a fully digital platform, Homeowner360 offers a wellspring of user data to power deep audience insights and analytics. Performance metrics can help your business improve homeowner engagement and retention over time, while propensity modeling can increase lead engagement and efficiently grow your customer base.

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Retention & Recapture

The modern digitized experience

Empower homeowners with a configurable, digital self-service platform that improves customer interactions through a centralized, mobile interface. Homeowner360 eliminates the common communication challenges that frustrate mortgage customers, resulting in better interactions, higher Net Promoter scores, and increased customer satisfaction.

Enable homeowners
to manage their own borrowing

Homeowner360 eliminates long administrative wait times by providing homeowners with powerful self-service features to empower their customer experience. Our mobile app lets homeowners manage all aspects of their home and mortgage—whether that's viewing mortgage documents, initiating a refinance request or anything in-between that keeps you at the forefront of your customers’ minds.

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Provide on-demand accountability & insights

Increase customer loyalty by providing transparency into the mortgage servicing process. Homeowner360 gives homeowners access to servicing activity and other data related to their own account and borrowing activity. This increases accountability between the borrower and servicer, keeping homeowners informed of the services they receive.

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Remove friction
from the customer experience

Place customized Homeowner360 portals on all of your existing apps and websites. Our platform’s mobile interface offers seamless API integration, responsive design and modular platform features to configure features and services specifically for your customers—all while eliminating administrative and communication roadblocks.

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Homeowner360 | Borrower Engagement

Full integrated configurable Plug & Play widgets

A customizable borrower portal with full integration into all your Aspen Grove workflows can be quickly created and served to homeowners within your existing apps and websites.

  • Fully integrated into Aspen platform enhancing operational efficiencies and reporting
  • Easy to select single or multiple widgets to embed on your existing website
  • Proven simple and quick to implement
more about our platform
Configurable Plug & Play Widgets

Tried & tested
by industry leaders

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Stable, secure & reliable enterprise platform

5 million

photos and documents added monthly

1,600 unique

data points per asset tracked

$2.2 Billion

worth of repairs managed to date

Security rating of top 10% of technology companies

Bitsight Badge | Aspen Grove



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Aspen Grove | Partner Program

Partnership program

Grow your home services customer base by becoming a trusted Aspen Grove partner. Our partnership program is a national network of home services providers that help mortgage servicers provide more value to homeowners. We make it easy to integrate Aspen Grove into your network, scale your customer base to increase revenue, and cultivate strong business relationships that will continue to deliver more value over time.

Become our partner

Grow your client base

Add an additional revenue stream to your business

Achieve more together

Benefit from established and growing relationships with servicers

Quick implementation

We can easily and seamlessly integrate into your networks