Authors: Sean Ryan – CEO Aspen Grove Solutions & Kevin D. Karty PhD MIT |VP Borrower Engagement, Aspen Grove Solutions

In prior white papers, we quantified the magnitude of the COVID-19 forbearance challenge and identified opportunities to leverage digital borrower engagement platforms to manage that challenge.
With nearly 6 months of data and experience under our belts, we evaluate current trends and assess a likely range of outcomes using a novel approach based on forward-looking market segmentation.
We outline how Servicers can leverage technology to address these segments and we offer a new baseline trajectory given updated assumptions on the progress of efforts against the disease and the level of government unemployment support.