Digital borrower engagement

A critical tool for the post-forbearance tidal wave

Authors: Sean Ryan – CEO Aspen Grove Solutions in Consultation with Kevin D. Karty PhD MIT


In this Aspen Grove Solutions white paper, “Digital Borrower Engagement….A Critical Tool for the Post-Forbearance Tidal Wave,” the authors model the impact of Covid 19 on default servicing volumes over the next 18+ months and discuss how digital, user-friendly engagement with the borrower can help ameliorate the three major challenges Servicers will face – Cost Control, Volume of Loans, and Compliance & Risk. The paper considers how the crisis is a catalyst to digitize Life of Loan services, which will help build loyalty, not just through this crisis, but into the future, enabling a better outcome for all stakeholders.