Aspen Grove Solutions Blog

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MBA National Mortgage Servicing Conference & Expo 2019

MBA ConferenceMBA’s National Mortgage Servicing Conference & Expo is one event you cannot miss if you have any connection to the mortgage servicing industry. This year, it took place from February 25 through 28 in sunny Orlando, Florida—yet another incentive to attend!

Participants got to meet thousands of servicers from every background at the annual MBA Conference & Expo. Savvy servicers prioritize this conference because of the scope it gives them to network with their peers, share their experiences, and find out what is new in their area.

With compliance now less of an issue for the industry right now, servicers should be looking for opportunities to save money and streamline their operations to make sure they are functioning at maximum efficiency. They need to know the direction of the industry so that they can be prepared and ahead of the competition when change happens.

Who is the MBA Conference & Expo for?

Anybody connected to the residential mortgage loan servicing industry should attend. Whatever your scale, business model type, or position in the industry, you need to be there. Participants include all levels of management and staff in the areas of servicing, default, and customer service, as well as attorneys, service providers, and other vendors.

Were Aspen There?

Yes! We wouldn’t miss it. Our team will be attending sessions and meetings throughout the conference. Be sure to say hello.

What Did Attendees Get?

If you wanted to learn, you weren’t short of opportunities. The schedule was packed with sessions, workshops, and roundtable discussions on everything from state mortgage servicing rules and concepts in residential mortgage servicing to property preservation and natural disasters. There was also a range of product showcases to get you up-to-speed on the latest developments in your area. Quite apart from the organized events, the MBA Conference & Expo is invaluable for the opportunities it provides for engaging with peers, clients, and prospective customers.

Were CLE Credits Available?

Servicing19 qualified for up to 13 CLE credits upon approval by applicable state bar licensing entities.

 

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Elevate19

elevate conference 2019

The Grand America Hotel
Salt Lake City

February 12–13, 2019
(Free training available on the 14th)

A must for anybody working in areas related to the insurance claims and repair industry, Elevate19 blended the former Xactware User Conference and PCS Catastrophe Conference with pioneering content from Geomni and ISO. Aspen participated again this year. This conference is key to finding out about cutting-edge developments in InsurTech, EstimatingTech, and technology for the insurance claims and repair industry. From previous Elevate conferences, we’ve learned that these events offer excellent opportunities to network with industry professionals, discover more about industry trends, and gain practical insights into new technology.
Mike Fulton, the president of Xactware delivered the keynote address, outlining important developments and key trends in the evolving insurance ecosystem with leaders from Verisk and Geomni. After the address, participants gained hands-on experience with the latest Xactware tools in the Xperience Lab and attended sessions on everything from the future of water damage restoration to the power of industry-wide data sharing.

The day after the conference, an entire day of free training was provided. This includes an NFIP claims presentation applicable to anybody seeking to maintain or secure NFIP certification.

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Property Insurance and Restoration Conference February 2019

Salt Lake City, Utah

February 11, 2019

Property Insurance and restoration conference

Aspen was delighted to participate in the spring meeting of the Property Insurance and Restoration Conference (PIRC). The key attraction of PIRC is that participants are encouraged to air their views on topics central to the property restoration industry, and they get the opportunity to discuss problems and solutions with other industry professionals. Topics at February’s event included lessons learned from disaster events, best practices for photo documentation, current background check requirements, and new technology.

Who Is the Audience?

PIRC is for everybody connected to the property insurance and restoration sectors. National leaders in their fields and other key figures make it their business to attend. Expect to see representatives from restoration companies of all sizes, as well as the insurance industry, IP, vendors and other key players. The goal of these meetings is to bring all sides together to discuss issues.

Schedule

This was a one-day event running from 9AM through to an evening reception at 5.30PM. Topics covered included reciprocity and other governmental and regulatory items, lessons learned from recent disasters, restorer requirements, photo documentation best practice, and background checks.

RIA gave a special presentation on its TPA task force.

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Property Insurance and Restoration Conference

Property Insurance and Restoration Conference

Atlanta, Georgia

November 13 & 14, 2018

Aspen was delighted to attend the Property Insurance and Restoration Conference (PIRC), which encourages audience participation with topic-led discussions from all segments of the property restoration industry. PIRC is very different from other conferences, in that attendees have their voices heard on topics vital to the industry and discuss problems and solutions with other industry professionals. Topics included restorer requirements, role descriptions, data-estimating standards, background checks, new technologies, and legislative issues confronting the industry.

Who Was It For?

PIRC represents all segments of the industry, usually with national figures or those who represent their own company attending. Restoration companies of all sizes are represented, as well as the insurance industry, IP, vendors and other key players. The objective is to bring all sides together to discuss issues.

Schedule

The event ran over two half days, from Tuesday afternoon through to Wednesday lunchtime. Topics covered included relevant legislation and regulation, lessons learned from Hurricanes Florence and Michael, background checks, and vetting photo documentation best practice.

The recently established PIRC-CIECA Data Standards & Accessibility Committee reported on the work they have been doing acknowledging the need for data exchange and accessibility standards, and developing the ways in which this can be achieved. The committee is a collaborative initiative between PIRC and CIECA, a data standards organization that designs industry electronic standards, codes and standard messages and delivers implementation guides to improve industry efficiency. Members develop all standards.

The meeting discussed background check standardization, best practices for photo documentation, defining roles of restorers, consultants and insurers to the claims process, and it also accommodated discussions focused on improving the overall industry.

A special presentation focused on background checks and the potential for adopting a standard that could be integrated across the industry, cutting costs and inefficiencies. Those who had pre-registered for the conference or were included on the communications list received a draft white paper in advance.

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Five Star Conference & Expo 2018

The theme of this year’s Five Star Conference and Expo was “Rise Above,” and the event certainly reached new heights in 2018. Billed as “an integral source of information, collaboration, and progression for the housing and mortgage industry,” Five Star’s 15th annual conference lived up to the hype. Aspen was a star sponsor, and we had a busy three days of events, meetings, and fantastic opportunities to celebrate the heroic work of the U.S. military.

5 star conference 2018Private reception for veterans

Sunday’s first event was the Single Family Rental Roundtable, followed by key FORCE networking events. Mindful of the immense contribution that our military heroes make to this country, Aspen was proud to host a private reception for veterans that evening. Operation Homefront CEO John I. Pray Jr., Brig Gen (ret), USAF, addressed the military families assembled. Operation Homefront provides emergency financial, housing and supportive family services to military and veteran families.

 

Sean Ryan Speaks at Servicing & Compliance Lab

The Legal League 100 Fall Servicer Summit took up Monday morning, with the American Mortgage Diversity Council Fall Meeting taking place after lunch. Later that afternoon, top mortgage servicing professionals presented new strategies to enhance operations, manage costs, service homeowners, and safeguard portfolios from embedded risk at the Servicing & Compliance Lab.

Aspen CEO Sean Ryan was among the speakers, as were representatives of Auction.com, Fannie Mae, Mr. Cooper, Freddie Mac, the Bureau of Consumer Financial Protection, and EY. Topics for discussion included the state of the servicing industry, the outlook for the year ahead, current rules and regulations governing the industry, and the influence of innovation on servicing. Speaking about technology, Sean Ryan pointed out that “apps like Amazon, Uber, Spotify—those are the types of experiences consumers are looking for, and that is what we must try to provide.”
5 star conference 2018

Keys for Life Reception

Later that evening, Aspen was delighted to co-host the Keys for Life reception, an annual favorite that pays tribute to the exceptional bravery and sacrifice of U.S. military veterans and their families.

Five Star presented its Lifetime Achievement award to two recipients: the late Robert Klein of Safeguard Properties and Caliber Home Loans’ Marion McDougall.

Then came the event that gives Keys for Life its name: the gifting of mortgage-free homes to five U.S. military veterans and their families, thanks to JPMorgan Chase, Auction.com, and Operation Homefront.

With singer Leann Rimes providing the entertainment (as well as five signed guitars that were auctioned in aid of Operation Homefront), the evening ended on a high note.

5 star conference 2018

Women in Housing Lunch

The highlight of Tuesday’s event for Aspen was the Women in Housing Banquet, which we co-hosted with Freddie Mac, McCalla Raymer Leibert Pierce, and Weathercheck. This is the first year of the event, but, judging by its success, it looks like a tradition that will continue. Celebrating the achievements of women in the mortgage servicing and housing industries, it saw five business leaders receive the 2018 Women in Housing Leadership Awards, the Keystones.

In his opening address at the banquet, Ed Delgado, President and CEO, Five Star Institute said that the inaugural Keystone awards celebrated the leadership of the women in the industry. “Our business is complemented by women who exemplify characteristics that strengthen and support the industry through their leadership,” Delgado said.

The Rising Business Leader Award honors individuals with under a decade of consecutive industry experience who have shown an exceptional ability to lead and drive progress. It went to Courtney Thompson, Director, Default Oversight and Operations, at Flagstar Bank.

The Cultural Leader Award went to Charmaine Brown, Diversity Director at the Office of Diversity and Inclusion at Fannie Mae. Miriam Moore, who is Division President at ServiceLink, took home the Keystone for Community Leadership. The Diversity and Inclusion Award was presented to Susan Somersille Johnson, CMO, SunTrust.

Marcia Davies, COO of the Mortgage Bankers Association, was honored with the Laurie A. Maggiano Legacy Award, which was named after the late industry icon whose illustrious career had a huge influence on housing. The banquet also featured a keynote address by Mrs. Laura Bush, First Lady of the United States (2000-2009).

Conclusion

These are just some of the key events in which Aspen had a leading role. The conference also proved to be a richly rewarding experience in terms of networking and educational opportunities. We’re already looking forward to next year.