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Aspen Grove Solutions

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Property Insurance and Restoration Conference

Property Insurance and Restoration Conference

Atlanta, Georgia

November 13 & 14, 2018

Aspen was delighted to attend the Property Insurance and Restoration Conference (PIRC), which encourages audience participation with topic-led discussions from all segments of the property restoration industry. PIRC is very different from other conferences, in that attendees have their voices heard on topics vital to the industry and discuss problems and solutions with other industry professionals. Topics included restorer requirements, role descriptions, data-estimating standards, background checks, new technologies, and legislative issues confronting the industry.

Who Was It For?

PIRC represents all segments of the industry, usually with national figures or those who represent their own company attending. Restoration companies of all sizes are represented, as well as the insurance industry, IP, vendors and other key players. The objective is to bring all sides together to discuss issues.

Schedule

The event ran over two half days, from Tuesday afternoon through to Wednesday lunchtime. Topics covered included relevant legislation and regulation, lessons learned from Hurricanes Florence and Michael, background checks, and vetting photo documentation best practice.

The recently established PIRC-CIECA Data Standards & Accessibility Committee reported on the work they have been doing acknowledging the need for data exchange and accessibility standards, and developing the ways in which this can be achieved. The committee is a collaborative initiative between PIRC and CIECA, a data standards organization that designs industry electronic standards, codes and standard messages and delivers implementation guides to improve industry efficiency. Members develop all standards.

The meeting discussed background check standardization, best practices for photo documentation, defining roles of restorers, consultants and insurers to the claims process, and it also accommodated discussions focused on improving the overall industry.

A special presentation focused on background checks and the potential for adopting a standard that could be integrated across the industry, cutting costs and inefficiencies. Those who had pre-registered for the conference or were included on the communications list received a draft white paper in advance.

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Five Star Conference & Expo 2018

The theme of this year’s Five Star Conference and Expo was “Rise Above,” and the event certainly reached new heights in 2018. Billed as “an integral source of information, collaboration, and progression for the housing and mortgage industry,” Five Star’s 15th annual conference lived up to the hype. Aspen was a star sponsor, and we had a busy three days of events, meetings, and fantastic opportunities to celebrate the heroic work of the U.S. military.

5 star conference 2018Private reception for veterans

Sunday’s first event was the Single Family Rental Roundtable, followed by key FORCE networking events. Mindful of the immense contribution that our military heroes make to this country, Aspen was proud to host a private reception for veterans that evening. Operation Homefront CEO John I. Pray Jr., Brig Gen (ret), USAF, addressed the military families assembled. Operation Homefront provides emergency financial, housing and supportive family services to military and veteran families.

 

Sean Ryan Speaks at Servicing & Compliance Lab

The Legal League 100 Fall Servicer Summit took up Monday morning, with the American Mortgage Diversity Council Fall Meeting taking place after lunch. Later that afternoon, top mortgage servicing professionals presented new strategies to enhance operations, manage costs, service homeowners, and safeguard portfolios from embedded risk at the Servicing & Compliance Lab.

Aspen CEO Sean Ryan was among the speakers, as were representatives of Auction.com, Fannie Mae, Mr. Cooper, Freddie Mac, the Bureau of Consumer Financial Protection, and EY. Topics for discussion included the state of the servicing industry, the outlook for the year ahead, current rules and regulations governing the industry, and the influence of innovation on servicing. Speaking about technology, Sean Ryan pointed out that “apps like Amazon, Uber, Spotify—those are the types of experiences consumers are looking for, and that is what we must try to provide.”
5 star conference 2018

Keys for Life Reception

Later that evening, Aspen was delighted to co-host the Keys for Life reception, an annual favorite that pays tribute to the exceptional bravery and sacrifice of U.S. military veterans and their families.

Five Star presented its Lifetime Achievement award to two recipients: the late Robert Klein of Safeguard Properties and Caliber Home Loans’ Marion McDougall.

Then came the event that gives Keys for Life its name: the gifting of mortgage-free homes to five U.S. military veterans and their families, thanks to JPMorgan Chase, Auction.com, and Operation Homefront.

With singer Leann Rimes providing the entertainment (as well as five signed guitars that were auctioned in aid of Operation Homefront), the evening ended on a high note.

5 star conference 2018

Women in Housing Lunch

The highlight of Tuesday’s event for Aspen was the Women in Housing Banquet, which we co-hosted with Freddie Mac, McCalla Raymer Leibert Pierce, and Weathercheck. This is the first year of the event, but, judging by its success, it looks like a tradition that will continue. Celebrating the achievements of women in the mortgage servicing and housing industries, it saw five business leaders receive the 2018 Women in Housing Leadership Awards, the Keystones.

In his opening address at the banquet, Ed Delgado, President and CEO, Five Star Institute said that the inaugural Keystone awards celebrated the leadership of the women in the industry. “Our business is complemented by women who exemplify characteristics that strengthen and support the industry through their leadership,” Delgado said.

The Rising Business Leader Award honors individuals with under a decade of consecutive industry experience who have shown an exceptional ability to lead and drive progress. It went to Courtney Thompson, Director, Default Oversight and Operations, at Flagstar Bank.

The Cultural Leader Award went to Charmaine Brown, Diversity Director at the Office of Diversity and Inclusion at Fannie Mae. Miriam Moore, who is Division President at ServiceLink, took home the Keystone for Community Leadership. The Diversity and Inclusion Award was presented to Susan Somersille Johnson, CMO, SunTrust.

Marcia Davies, COO of the Mortgage Bankers Association, was honored with the Laurie A. Maggiano Legacy Award, which was named after the late industry icon whose illustrious career had a huge influence on housing. The banquet also featured a keynote address by Mrs. Laura Bush, First Lady of the United States (2000-2009).

Conclusion

These are just some of the key events in which Aspen had a leading role. The conference also proved to be a richly rewarding experience in terms of networking and educational opportunities. We’re already looking forward to next year.

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The Property Insurance and Restoration Conference (PIRC)

 Chicago, Illinois (July 19)

Many conferences claim to be unique, but the Property Insurance and Restoration Conference (PIRC) really is. Designed to allow interaction from all members of the audience, the conference offers topic-led discussions from all segments of the property restoration industry. Topics for discussion at this year’s PIRC included industry image, finding and promoting new talent, new technologies, and legislative issues facing the industry. All segments of the industry were represented, with participation from restoration companies of all sizes, as well as insurance executives, TPA representatives, vendors and other key players in the industry. Given our commitment to attending relevant events in our industry, Aspen Grove Solutions was represented at the conference and found it a valuable experience.

What Happened at the Property Insurance and Restoration Conference?

Those who attended and participated in PIRC got the opportunity to have their voice heard on issues that matter to the industry. This provided the perfect chance to network with like-minded individuals and to discuss problems and possible solutions with other industry professionals.

More details about the event

PIRC took place from 9AM to 5PM on Thursday, July 19, at the DoubleTree by Hilton Hotel Chicago – Wood Dale.

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AMDC Webinar Series: Diversity and the Business Supply Chain

American Mortgage Diversity Council

August 16, 2018 | 2:00 p.m. (CST)

Aspen Grove Solutions President Edmond Buckley hosted a fascinating webinar for the American Mortgage Diversity Council (AMDC) on the role of diversity in the business supply chain. This free event was open to everyone who registered in advance.

The AMDC Webinar Series

The AMDC webinar series is designed to give mortgage industry professionals and diversity practitioners the practical education they need to advance their knowledge on topics associated with diversity and inclusion. Edmond Buckley’s presentation dealt with the benefits organizations gain when they engage in a diverse supply-chain, the best ways to promote diversity in your own supply chain, and the range of certifications available for minority-owned businesses to identify themselves.

Other Webinars in the Series

Edmond Buckley is one of a panel of experts that the AMDC has assembled to cover issues relating to diversity and inclusion (D&I) in the mortgage industry and related businesses. Other webinars feature the following industry leaders and topics:

  • Bradley J. Osborne handles foreclosure, ejectment and credit card litigation for the Pennsylvania law firm Richard M. Squire & Associates, LLC. His webinar focuses on D&I regulation.
  • Laudan Properties’ Clint Welser (who is also board president for Fair Housing Services in Ohio) will discuss certification.
  • Kirk Willison, senior government affairs and corporate social responsibility officer for Altisource, will focus on a supply chain pilot program for his webinar
  • Altisource’s director of vendor oversight, Francisco Reyes, will present a webinar on measuring diversity spend

Who Is the American Mortgage Diversity Council?

Aspen Grove Solutions is proud to be an active member of the AMDC, which aims to create a diverse and inclusive mortgage industry for everybody. It offers a platform for mortgage industry leaders to collaborate for the progression of diversity and inclusion dialogue. The organization fosters discussion and encourages action through active participation with mortgage lenders, servicers, and related service providers. The council regularly engages with a range of federal agencies in relation to policies and procedures that affect diversity and inclusion across the mortgage industry.

Click here for the webinar recording.

 

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TLS Notification

TLSOverview

On June 30th, 2018, the Payment Card Industry Data Security Standard (PCI DSS) will enforce the disablement of TLS versions 1.0 and 1.1. To ensure compliance, Aspen Grove Solutions will support this change ahead of time on May 15th in a phased approach covering all systems.

Why the change?

This is a positive security enhancement to enable the protection of credit card information over a secure channel.

When will this change happen?

This is a phased approach across all systems, beginning on May 15th and scheduled to finish for June 20th, 2018. For more specific information on a system, please contact security@aspengrovesolutions.com.

How will this affect me?

Users operating unsupported browsers or operating systems may be affected by this change.

Please check using the handy link below to see if your current browser is supported:

https://www.ssllabs.com/ssltest/viewMyClient.html

Most Aspen customers using modern browsers and operating systems will not be affected.  Only very old browsers and operating systems will be unable to make connections using the newer TLS protocol.  Beginning May 17th, 2018, it will be necessary to use an operating system and browser capable of connections using TLS 1.1 or higher.

See the list below for minimum required versions:

Compatible Operating Systems:

Windows 7
Windows 8
Windows 8.1
Windows 10
Windows Server 2008 R2
Windows Server 2012

Compatible Browsers:

Chrome v22 or higher
Firefox v27 or higher
Internet Explorer 8-10 (if TLS 1.1 is enabled)
Internet Explorer 11 and higher (TLS 1.1 is enabled by default)
Safari v7 or higher
Edge

Compatible Mobile Browsers:

Chrome on Android Jelly Bean 4.1-4.3.1 and Android KitKat 4.4-4.4.4 (if TLS 1.1 is enabled)
Chrome on Android Lollipop 5.0-5.0.2 and higher (TLS 1.1 is enabled by default)
Safari v5 and higher
Internet Explorer Mobile on Windows Phone 8 (if TLS 1.1 is enabled)
Internet Explorer Mobile on Windows Phone 8.1 and higher (TLS 1.1 is enabled by default)
Edge all versions
Opera 12.18 and later.

What can I do if I’m not compliant?

Non-compliant customers must update their browser or operating systems to one of the supported systems listed above. Customers will not be able to connect to any global systems accepting credit card payments after June 30th.

Questions

If you require further information or have any questions please don’t hesitate to ask by emailing security@aspengrovesolutions.com or contacting our customer care team on 240 8959 200.